FAQ
If you’ve had any problems with the website or have a question about the exhibition, we will try to help you! In this section, you will find answers to the most common questions. If you don’t find the answer to your question here, you can ask an assistant. That chat is located in the virtual space of the exhibition.
Technical Issues
I can't enter the City.Details online exhibition / The exhibition is loading incorrectly
We’ve tried to make the exhibition accessible to as wide a range of devices as possible, but it’s possible that your device does not meet the necessary requirements. Minimum specifications for mobile devices: Android Processor Qualcomm Snapdragon 660 with 4GB; iPhone 8. Minimum specifications for desktop computers: Intel core i3-6xxx with 6GB RAM. Chances are, you will be able to find a gadget or computer suitable for visiting the exhibition. And now you can take a look at our catalog and check out the works that you will want to find there. If your equipment meets all the minimum technical requirements and you’re still having trouble, try updating Google Chrome. This guarantees optimal performance and energy efficiency.
Problem receiving a prize / I haven’t received a letter
There are a lot of visitors, so maybe we just haven’t had time to put a stamp on the envelope! Wait 15 minutes. If there’s still no result, refresh the page and enter the code again.
Problem with video broadcast / video broadcast does not start
The initial load time can be 3-4 minutes. The majority of problems are most likely related to your device or its connection to the Internet. You can try connecting to another network.
I want to leave comments on the broadcast
Comments can only be left on the broadcast by users authorized through the VKontakte social network.
Where can I view information about the exhibits?
For full information on all the items presented at the exhibition, look in the Catalog section. Items can be sorted by type, category, manufacturer, or the manufacturer's country.
Questions about the exhibition
What is the City.Details exhibition?
City:Details is an international exhibition of design solutions for megacities. In 2021, it will be held in an online format for the first time, which means you will be able to see more unique street art, playgrounds, sports facilities, and public spaces from around the world. And you can visit the virtual space at a time that’s convenient for you without risking your health! You can learn more about the exhibition here.
How do I get into the online exhibition?
Go to MRExpo.ru, click the ‘To the Exhibition’ button, choose a character you like, and take a walk through our virtual city. Or just click here.
Why should I vote?
The best exhibits in the virtual exhibition will materialize in the real world! The people who visit the City:Details exhibition will decide how Moscow will look tomorrow. Your vote makes a difference!
What is the My District program?
My District is aimed at creating a comfortable environment and higher quality of life in Moscow’s 125 districts and New Moscow’s 21 settlements. This is a comprehensive urban development program, in which the city’s residents themselves take direct part. You can read more about the program here.
Where can I find a schedule for the business program?
The full schedule can be found in the ‘Program’ section, which can be reached by clicking on the button in the header menu of the MRExpo.ru site. A ‘Program’ button can be found in the footer of the site as well. You can go to the business program right now.
Where can I watch live broadcasts?
You can go to the broadcasts by clicking on the ‘Broadcast’ button on the main page of the MRExpo.ru site. If you are already traveling through the virtual city, look at the menu located on the left of the screen.
Where can I find the list of business program participants?
The full list can be found in the ‘Speakers’ section, which you can reach by clicking on the button in the MRExpo.ru site’s header menu. You can study the list of participants right now.
Where can I find recordings of the business program?
All of the speakers’ broadcasts will appear in the ‘Broadcast’ tab after July 1.
Learn about voting for exhibits
To vote for an exhibit, click on it, read the description in the window that opens, and click on the ‘Like’ button at the end of the page. The more likes, the cooler the prizes.
Learn about the bonus program
You earn points by walking around the exhibition, attending master classes, watching broadcasts, and voting for exhibits. Are you ready to finish your journey and receive a prize? Click on the star icon inside the virtual city and choose a gift for a point-price that suits you. Detailed information about receiving the prize will be sent to the email address linked to your account. You can enter the six-digit code in the window here and check your gift again.
How many stars can I earn for playing a mini-game in the exhibition space?
As soon as you enter the game, you receive 10 points, which converts into stars. The result of the game has no influence on points - the main thing is not to win, but to participate!